Can I get a quote over the phone?

No, we do not quote over the phone. We must keep all our communication via email so we can refer to it later. This ensures there are no miscommunication made from different forms of communication.

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How can I get a quote?

Please fill out our Quote Form. We will ask a few questions about your custom order and ask you to submit your artwork/mock ups. Once we have all your information we will analyze your order and send you a price and a turnaround time.

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What is your turnaround time?

Typically we aim to fulfill your orders within 7-10 working days on confirmation of payment and proof approval. Delivery estimates can vary slightly depending on print complexity, peak season, how large the order is or whether there’s any extra garment finishing added (inside neck tag, folding and bagging. We will provide a reasonable timescale during the quotation and order process.

Your order turnaround time will begin once we have all of the following (and not before that!)

Screenprint ready artwork as confirmed by your Customer Account Specialist
Approved mock of your design(s)
Invoice payment

 

What if i have a deadline?

If your order is for an event or has a hard deadline, let us know in advance and we will let you know if we can make it happen. If we accept the order in full knowledge of the deadline, we will absolutely make it happen.

 

Will you send a mock up for approval?

Once paid, we will create a digital mock up for you to approve which should take 1-2 business days. (Please keep an eye on your inbox or spam folder)

 

Do you require payment upfront?

We only require a 50% deposit of the total order price upfront. The other 50% must be paid before your order can be shipped. You do have the option to pay in full if that is easier for you.

I need my order fast, do you offer rush orders?

Sure! We add a percentage on to your total order cost. Rush orders need to be pre-approved during the quotation process to be sure they can be allocated the necessary time slot in our work schedule.

 

6-8 working days + 20%
4-6 working days + 30%
2 workings days +50%

 

What types of brands do you have access to?

We have access to a wide variety of brand name items, below you will find just few of the brands we have access to:

• AS Colour

• American Apparel

• Alstyle

• Anvil

• District

• Bella + Canvas

• Gildan

• Hanes

• Next Level

• Port & Company

• Tultex

• Allmade

• Independent Trading Co.

• Sport-Tek

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Can i order 100 T-Shirts with two separate designs?

You could, but please know that it will be priced as two separate orders depending on the amount pcs for each design.

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Do you have minimums on garments?

Our minimun is 12 pcs for a single color printing. For 2 color printing or higher minimum is 24 pcs.

 

What format should i use to provide my artwork?

We accept a wide variety of file formats in order to print your design. We've listed our preferences below:

Adobe Illustrator files (.ai, .eps)
Adobe Photoshop files (.psd)
Rasterized images meeting 300-600 dpi minimum requirement (.jpg, .png, .tiff)
All full color artwork should meet our minimum resolution requirement of at least 300 dpi
All fonts/text must be included with your file or converted to outlines.

 

All artwork containing copyrighted images will be subject to further screening.
Customers will assume complete responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, Freedom Print House will not be held liable under any circumstances.

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Can I see a physical pre-production sample before I place my bulk order?

You may order a pre-production sample with your own artwork for a $150.00 cost. 50% of the full amount paid for will be credited towards your bulk order once placed.

 

About how long does shipping take?

Most of our shipping is done thru Fedex or most times we may use USPS for small orders, scroll down to the bottom of the page to check map chart on approximately Fedex shipping time.

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What is a Screen?

A screen is used for each color in your artwork. (for example 3 colors in your art = 3 screens) That's why prices are based on number of colors per print, per location on garment and quantity.

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What kind of apparel brands do you offer?

We have access to virtually any apparel brand in our industry (Catalog) . If you want a specific brand, just e-mail us or call for a quote.

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Can i cancel my order?

Once an order is scheduled it cannot be canceled. Our process begins as soon as art is approved and payment is collected, which means garments are ordered, screens are produced, and depending on the current lead times, sometimes an order can begin printing in as little as a few days.

 

Can half of my shirts get white ink and half red ink?

You can, but do know that there is a $20 fee per color change.